Studio Policies
Clear expectations.
These policies exist to protect Olivia's time and ensure consistent availability for all clients. They apply to all bookings.
Deposit Policy
A 30% non-refundable deposit is required to secure all appointments. This deposit is deducted from the total service cost at the time of your appointment. The deposit is taken through Fresha at the time of booking. It is non-refundable under any circumstances.
Cancellation & Rescheduling
24 hours notice is required to cancel or reschedule without losing your deposit. Cancellations with less than 24 hours notice will forfeit the deposit. To cancel, use the Fresha app or email lashestansbyolivia@gmail.com. Please do not cancel via Instagram DM — it may not be seen in time.
Late Arrivals
Appointments run to a strict schedule to keep all clients on time. If you arrive more than 10 minutes late, your appointment may need to be shortened or rescheduled at Olivia's discretion, and the deposit will not be refunded. If you know you're running late, contact Olivia as soon as possible — she'll do what she can.
No-Shows
A no-show (failing to attend without any notice) will result in loss of deposit and may require a full pre-payment for future bookings. Repeated no-shows may result in being removed from the booking system.
Refunds
If you are unsatisfied with your service, please contact Olivia within 48 hours of your appointment. Olivia will assess and, at her discretion, offer a complimentary adjustment appointment. Refunds are not offered for completed services. If a reaction occurs (rare), please contact Olivia immediately so the situation can be assessed and managed appropriately.
Health & Contraindications
Please notify Olivia at the time of booking if you: have a known sensitivity or allergy to adhesives or acrylates; are pregnant (lash extensions are generally considered safe, but Olivia prefers to discuss this in advance); have recently had eye surgery or treatment; or are on any medication that may affect skin sensitivity. Failure to disclose relevant health information may affect the result and Olivia's ability to provide aftercare advice.